{"id":15769,"date":"2024-04-01T09:48:10","date_gmt":"2024-04-01T09:48:10","guid":{"rendered":"https:\/\/aigroupfood.com\/?page_id=15769"},"modified":"2025-07-14T01:59:54","modified_gmt":"2025-07-14T01:59:54","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/aigroupfood.net\/us\/return-policy\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<h3>Return &amp; Refund Policy<\/h3>\n<p>At AIGroupfood, you have 7 days from the delivery date to request a return.<\/p>\n<p><strong>Important:<\/strong>\u00a0If a claim regarding a defective product is found to be false, we reserve the right to refuse the return request after careful consideration.<\/p>\n<h4>Return Eligibility<\/h4>\n<p>To be eligible for a return:<\/p>\n<ul>\n<li>Items must be in the same condition as when received, unworn or unused, with tags, and in the original packaging.<\/li>\n<li>A receipt or proof of purchase is required.<\/li>\n<\/ul>\n<h4>How Can Customers Return Products?<\/h4>\n<p>Follow these steps to return a product:<\/p>\n<ul>\n<li><strong>Contact Support:<\/strong>\u00a0Reach out to our support team to request a return. Once we receive your request, we will respond with further instructions.<\/li>\n<li><strong>Pack Your Items:<\/strong>\u00a0Place all returned items in their original packaging along with a printed copy of your purchase confirmation email and the return label.<\/li>\n<li><strong>Ship the Return:<\/strong>\u00a0Take the package to your local post office or courier and ship it to the address provided on your return label.<\/li>\n<\/ul>\n<p>For any further questions about returns, feel free to contact us.<\/p>\n<h4>How Will Customers Get the Return Label?<\/h4>\n<p>Return labels will be sent via email upon approval of your return request.<\/p>\n<h4>Damages and Issues<\/h4>\n<p>Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it.<\/p>\n<h4>Exceptions \/ Non-Returnable Items<\/h4>\n<p>Certain items cannot be returned, including:<\/p>\n<ul>\n<li>Perishable goods (e.g., scented candles, box candles).<\/li>\n<li>Custom products (e.g., special orders or personalized items).<\/li>\n<\/ul>\n<p>For questions about specific items, please contact us.<\/p>\n<h4>Exchanges<\/h4>\n<p>To ensure you receive the correct item, return the original item following the steps above. Once accepted, place a new order for the replacement item.<\/p>\n<h4>Return Shipping Costs<\/h4>\n<p>Customers are responsible for the return shipping costs.<\/p>\n<h4>Restocking Fee<\/h4>\n<p>A restocking fee of $5.00 USD applies to each return.<\/p>\n<h4>Refunds<\/h4>\n<p>Once we receive and inspect your return, we\u2019ll notify you about the refund status. If approved, you\u2019ll receive an automatic refund to your original PayPal payment method. Please allow 1-2 billing cycles for the refund to reflect on your statement, as processing times may vary with PayPal.<\/p>\n<h4>Late or Missing Refunds (if applicable)<\/h4>\n<p>If you haven\u2019t received a refund yet:<\/p>\n<ul>\n<li>Check your PayPal account.<\/li>\n<li>Contact PayPal, as processing times can vary.<\/li>\n<li>Contact your bank for further assistance if the payment was linked to a bank account.<\/li>\n<\/ul>\n<p>If you still haven\u2019t received your refund, please contact us.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy At , you have 7 days from the delivery date to request a return. Important:\u00a0If a claim regarding a defective product is found to be false, we reserve the right to refuse the return request after careful consideration. Return Eligibility To be eligible for a return: Items must be in the [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15769","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aigroupfood.net\/us\/wp-json\/wp\/v2\/pages\/15769","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aigroupfood.net\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aigroupfood.net\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aigroupfood.net\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aigroupfood.net\/us\/wp-json\/wp\/v2\/comments?post=15769"}],"version-history":[{"count":6,"href":"https:\/\/aigroupfood.net\/us\/wp-json\/wp\/v2\/pages\/15769\/revisions"}],"predecessor-version":[{"id":283017,"href":"https:\/\/aigroupfood.net\/us\/wp-json\/wp\/v2\/pages\/15769\/revisions\/283017"}],"wp:attachment":[{"href":"https:\/\/aigroupfood.net\/us\/wp-json\/wp\/v2\/media?parent=15769"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}